I have dealt with numerous real estate/rental property companies, as well as vacation rental by owner properties over the years..this will be my first and last time dealing with Ward Realty. On our way to check in on Saturday, Ward Realty contacted me and advised me that the air conditioning in our rental was not working on the first floor. Ward Realty advised me that the owner had approved them to install two portable units on the first floor, and the HVAC technician would come Monday to make repairs to the outdoor cooling unit for the permanent repair. I was very appreciative of the heads up, and of the owner for making the effort to make us comfortable. We had our puppies with us, and especially since we had our puppies with us, paid good money to have our puppies with us, I advised Ward Realty to please let the technician know to come later in the morning, or mid day, so we could enjoy sleeping in and plan our day accordingly, and requested a call back from Ward Realty to verify this one way or the other. Our request was ignored, and was never passed along to the technician, who arrived at approximately 8 am, and did not complete the repair until approximately 5 pm. Our entire day was compromised, as was our privacy, and our ability to take advantage of the living and kitchen areas of our rental, for the simple worry of being in the way of the technician making the repair. On Wednesday, Ward Realty contacted me at zero hour, with absolutely no heads up, to advise us that the installer and an inspector for the Town of Topsail were at the rental and would need to be let in to make an inspection of the repairs that had been made. Luckily, we weren't too far away, and broke away from our current plans that we were in the middle of, to comply with the request. On Thursday, a representative from Terminix pest control showed up unannounced and advised us that he needed to be let in to make an inspection in and around the property. Given the understanding, that the property owner(s) or their representatives may show up at any time unannounced, is well within guidelines and legalities of any rental agreement....Ward Realty not only showed a complete lack of basic communication skills and common courtesy, they also demonstrated willful disregard for our time and money spent. Things will happen, things will go wrong, but a complete refusal to meet us halfway on any front whether it be, 1) making Ward Realty personnel available to accommodate any requests to alleviate some of our burden, 2) complete refusal to contact the owner about any possibility of being "comped" for our time and our trouble, 3) Ward Realty's seemingly almost rehearsed response of "neither we, nor the owner are obligated to do anything...." Staying with Ward Realty made me feel like we were just another fire to put out. One last suggestion...dont make folks come check-in at your office, and waste their valuable time unless absolutely necessary (pick up keys to a home, etc.) Most folks are more than capable of reading instructions off of an email, that amount to pushing 8 numbers on a keypad, and don't want to waste their valuable time unnecessarily. Thanks.
We had an awesome experience. The staff was so nice and helpful. We stayed at seaglass. The house was very clean and had everything we needed. We would definitely do this again.
We have been going to Emerald Isle for years. This year we tried to book a place but it was too late. A friend mentioned Topsail Island and Ward Realty. They we amazing. Booking a place online was so easy. The place we stayed was beautiful, spacious and very clean. The kitchen was stocked with all the cookware you need. Ward Realty Personnel were so friendly and helpful. We couldn't check in right away and they recommended a few places to have lunch and a drink. We loved Topsail so much. The experience was more than we expected. We are definitely going back!
Loved our stay at A'll Docked Out. Lot's of room for all eight of us. Enjoyed pulling the boat right up to the dock everyday and going out fishing. Great area for cleaning and cooking our catch. Great fishing off the dock. Lot's of sitting space for us and those visitors. Close to all the restaurants. Check out the Beach Bunny Grill excellent food. Hope to be back next year. The staff at Ward Reality was very helpful and easy going. Will definitely check them out again.
Ward Realty staff are all very friendly and professional, going the extra mile to help whenever they are asked. The homes are well maintained and come complete with just about everything you could think of to enjoy your stay.
Ward Realty is a US Travel Agency based in Surf City, North Carolina. Ward Realty is located at 202 S Topsail Dr, Surf City, NC 28445, USA.
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